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How soon will I get my order?
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All orders go out within 7 to 10 business days. Once they are out the door,
shipping times vary depending on the method of delivery (freight or UPS) and
where you live. For more information, see the shipping section of the catalog.
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Why do clay and glaze orders take longer to ship in the winter?
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To avoid your clay and glaze arriving frozen, we do not ship clay and glaze orders
during extremely cold times (below freezing). Glazes will be ruined if they freeze,
and clay will require extra wedging when it thaws. You will be advised if your
order will be delayed due to the weather.
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Are the prices in the catalog current?
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Most prices are current, however all prices are subject to change. Our vendors will
sometimes change pricing during the year, and while we can sometimes absorb the
change, we will generally have to change our prices as well. Unfortunately, we have
no way of showing those changes until a new catalog is printed. If you send in an
order, either by purchase order or credit card, you will be notified of any price
changes before your order is processed.
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If I have questions about using products purchased from you, is there technical assistance available?
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Yes. Simply call our office at 262-884-4278 and ask to speak with the tech. If the tech is
not available, leave a voice mail message or send an email to tech@artclay.com and your inquiry will be returned as soon
as possible, usually the same day. If the tech cannot answer your questions, you
will be provided contact with someone who can, such as the manufacturer of the
product in question. |
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Which clay should I use for my project?
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Refer to the "Choosing a Clay Body" section of our catalog (See page 3).
It will guide you through the many choices you have in selecting a clay body that
is appropriate for a specific project.
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I need clay that is firmer that what you usually make. Can you mix one of your clay bodies to my specifications?
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Any of our clay bodies can be mixed to your moisture specifications, although there
is a 2,000 lb. minimum. If you have a customized mixture for clay you may need to
wait until that particular clay body is scheduled to be mixed. Please inquire upon
placing your order.
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The clay I wanted is out of stock. When will it be made again?
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Out of stock clays will typically be mixed within a 3 week period. However, the new stock
could be depleted the instant it is made. Please place your order ahead of time so that
your clay will be set aside for you once it is made.
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I need one of your clay bodies in dry form so I can recycle my clay slop. Do
you sell dry mixed clay bodies?
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Yes. All of our clay bodies are available in dry form. Dry clay orders may take up
to 2 weeks longer because we do not stock a large volume of dry mixed clays. Please
call ahead.
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I like to have 5 gallon batches of glaze in my studio. Can I buy premixed glazes from you in this volume?
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The largest batch of wet mixed glaze we sell is 1 gallon. However, we do sell cone
5-6 glazes in 25 lb. dry mixed batches, which will make approximately 5 gallons of
wet glaze. You would just have to mix the dry glaze with water and screen it yourself.
We do not sell low fire glazes or underglazes in dry form.
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If I give you a recipe, can you mix the glaze for me?
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We do not do custom glaze mixing. However, we do carry all the raw materials and
equipment you will need to mix it yourself, and our tech can help walk you through
the process.
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To what temperature should I fire my work?
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Always fire your ceramic projects to the cone recommended by the manufacturer for
your clay and glaze. Firing too hot or too cold can be disastrous. Also, make sure
that the clay and glaze are formulated to be fired at the same temperature.
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The clay I am using does not work well with the glazes I have. Can I fix this?
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We formulate our clays to work well with most commercial glazes. However, you may
find glazes that are not compatible with our clays. Because we do not know the
formulas of glazes manufactured by other companies, your only real option is to
either switch to another clay, or buy different glazes.
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How should I apply my glazes?
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Follow the recommendations on the manufacturer’s label. Most commercial glazes are
mixed for brushing. Generally, 3 to 4 coats will be necessary. Most commercial
glazes can be thinned down slightly with water so you can dip your work instead of
brushing.
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The glaze I used on my project is very pale and spotty. What did I do wrong?
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Your glaze is not on thick enough. Be sure to follow the recommendations on the
glaze label. Most glazes require brushing at least 3 coats for good coverage.
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My underglaze decoration flaked off after firing. What happened?
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The underglaze was applied too thickly. Ideally, underglazes should be applied to
greenware, either leather hard or bone dry, and limited to 2 or 3 coats. If you
apply the underglaze to bisque ware, it is best to only use one coat. More than one
coat can result in flaking.
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